How’d we do in our strive for operational excellence last month? Read on to find out!

Or read on Phabricator at https://phabricator.wikimedia.org/phame/post/view/213/

Figure 1, Figure 2: Unresolved error reports stacked by month.

Month-over-month plots based on spreadsheet data. [5]

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📖 Outstanding errors

Take a look at the workboard and look for tasks that could use your help.
→ https://phabricator.wikimedia.org/tag/wikimedia-production-error/

Summary over recent months:

• ⚠️ July 2019 (3 of 18 tasks): One task closed.
• ⚠️ August 2019 (1 of 14 tasks): no change.
• ⚠️ September 2019 (3 of 12 tasks): no change.
• ⚠️ October 2019 (5 of 12 tasks): One task closed.
• ⚠️ November 2019 (1 of 5 tasks): Two tasks closed.
• December (3 of 9 tasks left), no change.
• January 2020 (4 of 7 tasks left), no change.
• February (2 of 7 tasks left), no change.
• March (2 of 2 tasks left), no change.
• April (9 of 14 tasks left): One task closed.
• May (7 of 14 tasks left): no change.
• June (7 of 14 tasks left): no change.
• July 2020 (9 of 24 new tasks): One task closed.
• August 2020 (26 of 53 new tasks): Five tasks closed.
• September 2020 (15 of 33 new tasks): Two tasks closed.
• October 2020: 45 of 69 new tasks survived the month of October and remain open today.

For the on-going month of November, there are 25 new tasks so far.

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🎉 Thanks!

Thank you to everyone else who helped by reporting, investigating, or resolving problems in Wikimedia production. Thanks!

Until next time,

– Timo Tijhof

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Footnotes:

[1] Incident documentation 2020, Wikitech
[2] Open tasks in Wikimedia-prod-error, Phabricator
[3] Wikimedia incident stats by Krinkle, CodePen
[4] Month-over-month, Production Excellence (spreadsheet)