Steven Walling wrote:
These changes were going to be discussed and documented in public...
[...]
Speaking as an OTRS volunteer not as a staff member (this initiative isn't part of my job)...
I don't follow. How do you know that these changes were going to be discussed and documented in public? These changes have been discussed for at least some portion of January without any community involvement. When, exactly, was the community going be made aware that these changes were being discussed? When was the community going to be made aware that these changes had been implemented? An announcement has already been made. When was the Community Department going to involve the community (at least to give it a courtesy heads-up)?
No one can give definitive answers about a process that isn't finalized yet, and it's been conducted in private for the last couple days out of respect for the people whose personal information is potentially involved here.
Can you explain this further? You won't discuss an issue that involves the community because of respect for what? What you're saying makes absolutely no sense. If basic questions can't be answered about, for example, data retention after this change has been announced (and to an extent implemented), I don't see how Wikimedia is respecting its volunteers or their private information.
MZMcBride