2013/2/21 Peter Gervai grinapo@gmail.com:
On Thu, Feb 21, 2013 at 11:43 AM, Tomasz Ganicz polimerek@gmail.com wrote:
I personally feel more comfortable if the OTRS system is maintained by WMF and not by any small (or even larger) Wikimedia chapter - even my
We were talking about local versions.
Global OTRS _will_not_ be operated by wmhu (we neither want nor offer it); the question was who can support the administration of the _WMF_ OTRS. WMF can use south-sudanese contractors to run it if it pleases, or a chapter, or whoever, it's the same: all the responsibilities stay at WMF.
Yes.. sure organizing local OTRS system is up to the local chapters, but bear in mind we are talking about official E-mail addresses of relevant Wikimedia projects. The personal data included in these E-mails is subject of WMF privacy policy:
http://wikimediafoundation.org/wiki/Privacy_policy
http://wikimediafoundation.org/wiki/Access_to_nonpublic_data_policy
E-mails sent to OTRS contain quite often very fragile personal data - such as real names of editors, home addresses, phone numbers etc.
And I guess WMF will never let to operate it or store by any third party including chapters.