On Thu, Feb 21, 2013 at 1:02 AM, MZMcBride z@mzmcbride.com wrote:
This also isn't a criticism of the Wikimedia Foundation engineering folks. They've got plenty on their plate as well, of course. But _somebody_ has to be supporting the technical portion of OTRS. If the Wikimedia Foundation can't/won't, someone else has to step in. That's where I thought the chapters or another movement player might be an option.
Does anyone know what the status is of the OTRS project on Labs? Given a contact, I'd be happy to do what I can to help; I have some limited experience configuring/deploying OTRS (up until the end of the 3.0 branch last year, nothing with 3.1 or 3.2 unfortunately).
I think opportunities for *volunteer* help have to consciously be maximized, especially for volunteers who are or are willing to be agents and/or identified to the Foundation. It's not going to get done otherwise.
-Madman/ea