Anthere wrote:
I think the main issue is rather this one. People are writing to otrs about issues on some projects with a language no one at otrs knows enough to even look at the article or conflict or whatever.
David could forward the email to your mailing list (presumably wikiar-l exists) or post it on your pump (though it is really really hard when you really do not know the language). However, there is a policy at otrs: messages received are considered private. We can not post them publicly.
So, David, or others, just do not know what to do with these emails and those requests.
Cheers
Anthere
So, what about having a couple of trusted people from ar.wikipedia dealing with otrs?
Marco/Cruccone