On Mon, Feb 22, 2016 at 3:42 AM, SarahSV sarahsv.wiki@gmail.com wrote:
That was literally the first time we felt we were being listened to. There was one point when Flow was introduced – and I have been trying to find this diff but can't – where there was something on the talk page that amounted to "if you agree with us that x and y, then you're welcome to join the discussion."
So from the start, it felt as though staffers had ruled out the community as people who might know something about what tools are needed to collaborate on an article (which is not the same as chatting). People who had been doing something for years were not regarded as experts in that thing by the Foundation.
We would say "we need pages," and they would explain why we didn't. We would say "we need archives," and they would explain why good search was a better idea. We would say "there's too much white space," and they would explain that people like white space. And so on.
I must say, what Sarah says here rather matches my recollection.
Andreas