On Tue, Jun 7, 2011 at 5:17 AM, Huib Laurens sterkebak@gmail.com wrote:
Hello,
Almost a week later there has been no responds bij the Foundation nor a responds from the OTRS admins to this mailing nor in private.
Untrue regarding OTRS admins. I, as an OTRS admin, concur with the judgement of another OTRS admin who responded to your complaint on this list the very day you posted your issue.. Copy/paste as follows...
fromCasey Brown lists@caseybrown.orgreply-toWikimedia Foundation Mailing List foundation-l@lists.wikimedia.org toWikimedia Foundation Mailing List foundation-l@lists.wikimedia.org dateThu, Jun 2, 2011 at 4:57 PMsubjectRe: [Foundation-l] OTRSmailing list foundation-l.lists.wikimedia.org Filter messages from this mailing list mailed-bylists.wikimedia.orgunsubscribeUnsubscribe from this mailing-list hide details Jun 2 (4 days ago) On Thu, Jun 2, 2011 at 4:01 PM, Huib Laurens sterkebak@gmail.com wrote:
User Silverspoon publiced a e-mail I send to OTRS in a channel.
This e-mail (http://demo.wickedway.nl/temp/SS%20temp.jpg) is a e-mail I sended to OTRS to release content. This e-mail was paste on pastebin to discuss in a public IRC channel ( http://demo.wickedway.nl/temp/ss%20temp2.jpg),
Silverspoon told me he had the information from user:FreakyFries. I tried
to
make a complaint by Guillom, the OTRS admin and he says he doesn't give a fuck. (http://demo.wickedway.nl/temp/ss%20temp3.jpg)
At this moment I believe my privacy has been abbused by linking me to a website in a private channel, I would like to see what the foundation
thinks
about this since the person in charge thinks its perfectly normal to
publish
private e-mails.
Knowing more about the specifics of the situation, I think what the OTRS agent did was fine. The OTRS agent did not share any personally identifiable information; he just shared enough of the contents of the e-mail to help process the ticket effectively.
While we do not like to reveal ticket information for no reason (and like to keep the private information about the customer private), if we need to reveal parts of it to others in order to process it and get assistance, we can do that.
I don't see anything wrong with what happened here, and if you have further issues or details, please direct them privately to the rest of the OTRS admins at: volunteers-otrs [at] wikimedia.org OR otrs-admins [at] lists [dot] wikimedia [dot] org.
Thanks, Casey
-- Casey Brown Cbrown1023