Hello Joseph,
Thank you for clarifying the context. For being able to even better understand the topic, could we have a copy of the full email, or a link to a page containing its text?
Here is a direct permanent link to the discussion Pine was referring to: https://en.wikipedia.org/w/index.php?title=User_talk:Jimbo_Wales&oldid=8...https://en.wikipedia.org/w/index.php?title=User_talk:Jimbo_Wales&oldid=869210030#Latest_WMF_email (conversation might have moved forward at the time you read this)
Interestingly a thread was also launched this week on Wikimedia France on the same topic of communication within fund-raising campaign (the one for Wikimedia France)[1]. The main difference with this thread is that it was launched by Amélie Cabon, the chapter fundraising officer, asking feedback on the communication material she produced so far. Similar discomforts were raised on punchline wordings that, citing how a misleading statement was evoking fakenews. I don't know how the email "Delete Wikipedia?" redaction was realized, with or without community feedback, if feedback was requested and given, it would be interesting to give references.
Personnaly, I think that "Deleting Wikipedia?" is fine as a punchline, if it does the job of catching and keeping attention toward a detailed explanation of what is the campaign about and make clear and and truthful statements of the expected outcomes depending on the campaign results (and possibly to make situation even clearer, things that are not depending on campaign results). So to my mind, as long as the punchline let open an honest development without contradiction, what matter is the full text.
[1] https://lists.wikimedia.fr/arc/comm/2018-11/msg00003.html
Cheers, Mathieu
Le 14/11/2018 à 02:12, Joseph Seddon a écrit :
Hey Pine,
I appreciate and understand your feedback about this subject line.
For some time we have been trying to find an alternative subject line to -/This is a little awkward/-. That line works and works very well but we have found it very difficult to effectively translate and adapt into other languages, and despite our best efforts have struggled to find an alternative.
We first tested -/Deleting Wikipedia?/- as a subject line a couple of weeks ago and it was the only winning variant in hundreds of tests. We retested in case it was a statistical fluke and continued to see it perform well. The effectiveness of this subject line for the most part does not come from its apparent clickbaiting. The change in the number of people opening the emails was relatively small and unsubscribes remained extremely low. The big driver in terms of its success was from a significant increase in those people who opened AND read our email appeal. We posed a question and donors were motivated to donate when presented with the idea of imagining a world without Wikipedia.
Our motivation behind this sort of subject line is the fact that in three countries today it is already as if Wikipedia does not exist. The risk that this could happen in more countries is greater now that it ever has been. Censorship, impediments to free speech and over regulation of copyright are threats that Wikipedia, Wikimedia and its communities face every single day and it is with that context that we want to lead.
Any email that included this subject line came with at least some context to flesh out the idea, i.e., “If Wikipedia were deleted, it would be a great loss to the world,”, but going forward it is our full intention to make even clearer that we intend for the donor to imagine a world without Wikipedia and the threats it faces every day, not threaten that it is going away.
Our plan is to continue to testing on this theme, exploring censorship and copyright restrictions as well as our increasing role as the backbone of knowledge on the internet, and help donors see that knowledge can and is threatened all the time. We are definitely and eagerly open to any feedback, suggestions and ideas you might have.
Best, Seddon
On Tue, Nov 13, 2018 at 11:04 PM Pine W wiki.pine@gmail.com wrote:
There is a report from a user on Jimbo's talk page on ENWP regarding receiving fundraising a fundraising email with the subject line "[NAME] - Deleting Wikipedia?"
In previous years I've disagreed with some of WMF's fundraising choices, and it would be unfortunate if in the era of "fake news" becoming mainstream WMF chooses to continue to be a part of the problem. If this is happening then I request that WMF put a stop to it. Regardless of how effective it is to send misleading fundraising appeals and that WMF has received minimal repercussions for doing so over the years, it's wrong and it should stop.
Pine ( https://meta.wikimedia.org/wiki/User:Pine ) _______________________________________________ Wikimedia-l mailing list, guidelines at: https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines and https://meta.wikimedia.org/wiki/Wikimedia-l New messages to: Wikimedia-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l, mailto:wikimedia-l-request@lists.wikimedia.org?subject=unsubscribe