FT2 wrote:
To which I'd add - a lot of websites have live chat support, "click here to chat to a customer service agent".
A *"click to get help from an experienced editor"* button, along with the reverse suggested *"An experienced editor would like to talk to you, click to accept"* popup/notice, would probably work wonders in terms of support and perceived friendliness.
This is filed as https://bugzilla.wikimedia.org/show_bug.cgi?id=16982.
There are large technical and social hurdles to overcome in order to implement such a feature properly.
MZMcBride