Peter Gervai, 21/02/2013 11:04:
I can help supporting OTRS, and Wikimedia Hungary can officially support it as well. I do not intend to look for alternatives, partly because I'm quite happy with OTRS, partly because I haven't met anything better suiting this kind of job and partly because I'm not interested suporting something I do not know.
Interesting. Has hu.wiki ever considered to use a WM-HU hosted instance of OTRS instead of the WMF one? Given that this was among the suggested solutions here, it would be useful to know about previous discussions on the matter. (The only thing I know is that WMIT considers WMF's OTRS so crappy that even our own – rather bad – instance is preferred to using theirs.)
Nemo