On Tue, Jan 3, 2012 at 17:54, Nathan nawrich@gmail.com wrote:
In fairness to the Foundation, they did have a very public strategic planning process and they do seem to be adhering to the outcome of that process. From what I saw, a pretty fair amount of the strategic planning output and outcomes were driven by employees and contractors, but there was a more than adequate opportunity for public / community input. As a result, there is natural skepticism for any claim that the WMF has or is tending to diverge from community standards with respect to broad trends in spending or fundraising. Moreover, the constituency for the WMF is often viewed as the 500 million or so unique monthly visitors; in this light, even a torrent of complaints on a mailing list can easily be seen as "those few people who will always complain no matter what you do."
Sure, that's why I was hoping to take into account some summary of what OTRS e-mailers said (obviously in an anonymous, statistical form).