Florence, everyone,
thanks for nice welcoming (though of course, we've been here together for ages) and trust.
WMF major work is operations (legal, technological, ideological) to facilitate communities building knowledge, and of course - individuals seeking for it. For very long time I have been seeing my work in projects as 'non- contributing user representative' (and due to lack of edits on wikis I still can't easily vote in elections :).
That non-contribution ended up being quite involving - I wished we were able... To serve more people, without having to request anything back - politely asking seems to be far nicer choice. To rely on goodwill and beliefs to make it sustainable To behave in right way, and not have everyone turn their backs, but rather come back again and again.
Caring about the result and enjoying the process is something what seemed to be driving the organization, especially the technology part of it. This is what we should continue doing - not make the process enemy of what we are doing, enjoy it, and of course, care about our future and results we achieve.
And care about non-contributors too, because essentially, thats whom we work for. :-)
BR, Domas