On 20 November 2011 06:22, Yao Ziyuan yaoziyuan@gmail.com wrote:
Step 1: Initially, the wiki's category system takes you to a broad problem type "My air conditioner doesn't work". Step 2: On that page, the wiki will say: "Check if the air conditioner is plugged in. Does this solve your problem? [Yes] [No]" Step 3: If the user clicks [No], the user will be taken to a further page that says: "Check if there is too much dust in the air conditioner. Does this solve your problem? [Yes] [No]" Step 4: If the user clicks [No], the user will be taken to yet another page that says: "Check if the air conditioner is out of refrigerant. Does this solve your problem? [Yes] [No]" Step 5: If the user still clicks [No], the user will be taken to another page that says: "Contact maintenance personnel."
As you can see, such a wiki-based troubleshooting process gradually isolates the user's problem by letting him choose symptoms, leading to increasingly specific problem pages.
That doesn't sound much like a wiki to me...