Ben Yates wrote:
Frankly, I think insiders need to start displaying more humility. There's a bit of a PR crisis going on. If kelly makes valid points in a needlessly abrasive way, nobody's going to win an argument against her by saying she's a troll.
Even in cases when someone actually is a troll, there's little to gain from pointing that out in the open.
I was reading through The Register's articles and comments about "naked short selling" the other day, http://www.theregister.co.uk/2007/12/06/wikipedia_and_overstock/
I have not been involved in this chain of events at all. But I was thinking of how a similar case could be handled if it happened in Sweden. Perhaps we have been fortunate in having really good (natural talent, rather than professional) press contacts. The current one, Lennart Guldbrandsson, is also chair of Wikimedia Sverige and the true Mr. Nice Guy, always smiling.
The press contact of Wikimedia UK, David Gerard, being portrayed in the article (page 5) as one of the bad guys makes his task quite impossible in this case. If he tried to speak the voice of reason against The Register, right or wrong, readers would inevitably ask if he is defending Wikipedia or his own skin. What can we learn from this? Maybe press people need a backup?
Among the reader comments, one points to [[talk:Overstock.com]] where Jimbo on December 13 writes The Register off as a "tabloid blog with a tiny audience". This is a mistake. Even though it is less used in the U.S., it has an absolutely dominating position among nerds in the U.K. and large parts of Europe. Think of it as a mix of Slashdot and CNET. Compare it to Germany's heise.de. It's what people (well, programmers) read on a daily basis.
Jimbo is doing a fantastic job for the Foundation. But he's closer to the U.S. than the U.K. He's also no longer the chair and spends time on South Africa and other new directions. Anthere is also doing a fantastic job, but the reader comments of The Register never refer to her, only to Jimbo. This could be an advantage: She's not tainted by involvement in any such "scandal". But it's also likely that too few people, especially in the English speaking world, know of her as chair of the Foundation. I think there is a greater public role to be played here.