Bear in mind that this year's figures will be skewed by the absolutely enormous SOPA response - I don't have the final numbers to hand, but I know that at one point that morning OTRS was fielding an email every minute or two about it. It's not clear from the report if these are seperated out or if they're included in the overall info-en unsorted total.
- Andrew.
On Wednesday, 23 January 2013, phoebe ayers wrote:
On Tue, Jan 22, 2013 at 1:51 AM, MZMcBride z@mzmcbride.com wrote:
Keegan Peterzell wrote:
Nice. Thanks for putting this together. :-)
MZMcBride
+1, thanks, this is a great report! It's very cool to see these numbers. Answering 50K emails, many of which are complex and delicate, is a pretty massive undertaking -- as ever I am super impressed with the diligence of our OTRS'ers!
-- phoebe
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