Well the older version of OTRS are a bit clunky, but the newer versions are pretty good. anyway, they are open source, and we can make them better. what version are you using of otrs? mike
On Sat, Dec 10, 2011 at 7:19 PM, Béria Lima beria.lima@wikimedia.pt wrote:
our OTRS system is HORRIBLE!!!
Is much better stay with several docs. _____ Béria Lima Wikimedia Portugal (351) 963 953 042
Imagine um mundo onde é dada a qualquer pessoa a possibilidade de ter livre acesso ao somatório de todo o conhecimento humano. Ajude-nos a construir esse sonho.
On 10 December 2011 18:07, Mike Dupont jamesmikedupont@googlemail.com wrote:
Hi there, what about not depending on non free software and some cloud service that could go away tomorrow.
http://www.wunderlist.com/home Wunderlist source code is licensed under the terms of the Apache Public License https://github.com/6wunderkinder/wunderlist
also what about otrs? mike
2011/12/10 Tomasz Kozłowski odder.wiki@gmail.com:
Dear All!
During our meeting in Amsterdam on Thursday, December 1, we have identified some areas that would definitely seek an improvement next year (more information to come very soon, so stay tuned).
One of those things was task management: we are looking for a good, convenient way to divide tasks, set (inside) deadlines and manage tasks that will need to be done when preparing Wiki Loves Monuments 2012.
An obvious idea was to find an on-line tool that deals with task management: unfortunately, I haven't been able to find a free (as in a beer, not necessarily as in freedom) tool that would suits our needs.
Our requirements for the tool (except those obvious ones) are as follows: * it has to be free (US$0); * it has to be able to set dependencies; * it should allow the users to use their own accounts; * it should allow the users to set&change a task owner; * it should be as accessible (mobile versions) as possible. * it has to be in English :-))
This week, I've went through a huge amount of on-line task management tools and the one that suits our needs the most is: http://todo.ly/. You can login to a temporary account I've created with my e-mail address (see above) and the password: TryThisAccount!
Please play a bit with the tool and state your opinions :-) And if you know a tool that's better than this one, please let us know as soon as possible!
Thanks,
Tomasz Kozłowski | [[user:odder]]
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