On Thu, Sep 24, 2015 at 7:47 PM, LilyOf TheWest wrote:
Hi everyone,
Some users from inside Iran have experienced problems uploading pictures using UploadWizard. We'd like to understand if this can be a problem on the server end and/or if this is something you've had experience with in the past?
The first steps when debugging such a problem are using ping and traceroute, to see if you can reach the server and if not, where it stops.
Here is what we have learned so far:
- At some hours of the day the uploading works just fine, at some hours it
doesn't (and we can't figure out regularities in the hour patterns). The tests are done using the same ISP, OS, and browser for consistency.
By the contrary, try to use a different ISP to learn if the problem is on the server or on your end.
If it works trough VPN, then most likely is your ISP at fault.