On 12 May 2012 19:40, MZMcBride z@mzmcbride.com wrote:
You quickly run into an issue of scope, though. What should be flagged as a user content issue? What's a technical or software issue? What's a legal issue? And depending on the answer, there may be vastly different areas where to stick the issues (OTRS, a talk page, a noticeboard, reference desk, help desk, Bugzilla, etc.). But a generic reusable feedback tool that doesn't treat our users like retards would be cool. Even if it just guided the user to the appropriate place. Help wizard, maybe? Dunno.
This is why I suspect the real answer is someone has to write something custom for WMF requirements (just as Bugzilla was something custom for Netscape requirements, and has ossified in that shape). And it'll *still* *really suck*, because all software does.
- d.