On Sun, Sep 30, 2007 at 07:54:20PM +0200, Muhammad Alsebaey wrote:
Hi All,
I just joined the OTRS team a short time ago but I noticed a chronic problem with the Arabic OTRS system, most of the messages in Arabic come to us encoded as Windows-1256 and not UTF-8 unfortunately (probably because MS Outlook, the prevalent client in Arab-speaking countries encodes them as such) , therefore to read them, we have to switch to plain view then change the encoding from the browser to read the mail, this is a minor inconvenience, the big problem however is that when we send them back a response through the system, users receive it as gibberish (I am guessing it is UTF-8 encoded). I have seen a lot of users complain in the short time I have been on OTRS that we are sending out unintelligible messages as response to them. Does this have a solution? how does OTRS handles encoding in general? do volunteers for other languages have the same problem?
The problem is that the problematic messages that I've seen in the past were encoded as Windows-1256, but had a Content-Encoding: UTF-8 mail header. Please send me a few ticket IDs, so that I can check whether that's the case there.
It would further be helpful to get in contact with a user who sees our responses as gibberish, so that we can investigate the reason for the problems.
Regards,
jens