On Sun, Sep 30, 2007 at 07:54:20PM +0200, Muhammad Alsebaey wrote:
Hi All,
I just joined the OTRS team a short time ago but I noticed a chronic problem
with the Arabic OTRS system, most of the messages in Arabic come to us
encoded as Windows-1256 and not UTF-8 unfortunately (probably because MS
Outlook, the prevalent client in Arab-speaking countries encodes them as
such) , therefore to read them, we have to switch to plain view then change
the encoding from the browser to read the mail, this is a minor
inconvenience, the big problem however is that when we send them back a
response through the system, users receive it as gibberish (I am guessing it
is UTF-8 encoded). I have seen a lot of users complain in the short time I
have been on OTRS that we are sending out unintelligible messages as
response to them. Does this have a solution? how does OTRS handles encoding
in general? do volunteers for other languages have the same problem?
The problem is that the problematic messages that I've seen in the past
were encoded as Windows-1256, but had a Content-Encoding: UTF-8 mail
header. Please send me a few ticket IDs, so that I can check whether
that's the case there.
It would further be helpful to get in contact with a user who sees our
responses as gibberish, so that we can investigate the reason for the
problems.
Regards,
jens