How’d we do in our strive for operational excellence last month? Read on to find out!

Incidents There were no incidents this January. Pfew! Remember to review and schedule Incident Follow-up work https://phabricator.wikimedia.org/project/view/4758/ in Phabricator. These are preventive measures and tech debt mitigations written down after an incident is concluded. Read about past incidents at Incident status https://wikitech.wikimedia.org/wiki/Incident_status on Wikitech.

Trends During 2021, I compared us to the median of 4 incidents per month, as measured over the two years prior (2019-2020).

I'm glad to announce our median has lowered to 3 per month over the past two years (2020-2021). For more plots and numbers about our incident documentation, refer to Incident stats https://codepen.io/Krinkle/full/wbYMZK.

Since the previous edition, we resolved 17 tasks from previous months. In January, there were 45 new error reports https://phabricator.wikimedia.org/maniphest/query/f24Xwi0bGGZU/#R of which 28 have been resolved within the same month, the remaining 17 have carried over to February.

With precisely 17 tasks both closed and added, the workboard remains at the exact total of 298 open tasks, for the third month in a row. That's quite the coincidence.

Figure 1: Unresolved error reports by month. https://phabricator.wikimedia.org/phame/post/view/266/production_excellence_40_january_2022/#trends

Take a look at the workboard and look for tasks that could use your help. → https://phabricator.wikimedia.org/tag/wikimedia-production-error/

Thanks! Thank you to everyone who helped by reporting, investigating, or resolving problems in Wikimedia production. Thanks!

Until next time,

– Timo Tijhof

*🎸 Doc Brown https://en.wikiquote.org/wiki/Back_to_the_Future_Part_II*: *It could mean that that point in time contains some cosmic significance.., as if it were the temporal junction point of the entire space-time continuum… Or it could just be an amazing coincidence.*

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