On Wed, Jan 6, 2010 at 6:25 PM, Priyanka Dhanda <pdhanda(a)wikimedia.org> wrote:
I wanted to get some idea of what y'all think of
our existent bug
tracker.
Bugzilla is obnoxious and hard to use, but people are familiar with
it. From what I've seen of Trac, I'm not a big fan of that either
(although I haven't used it much). My favorite issue tracker packages
as a user are Launchpad and Google Issues. The latter isn't even
distributed to third parties, let alone open-source. Launchpad, on
the other hand, has been AGPL for several months now. It might not
meet other requirements, but I like its UI a lot compared to most
other packages I've used. (As a user, I mean, I've never administered
any.)
The only software I've personally used that does stuff like time
tracking is JIRA. It's free as in beer for open-source projects, but
closed-source, and personally I think it's even more confusing to use
than Bugzilla. Like Bugzilla's cluttered and cryptic UI except with
ten times as many features, so it's that much worse. Plus the
gibberish options tend to be enterprise-speak instead of hacker-speak,
so I have a harder time understanding them.