Ryan Lane wrote:
MZMcBride wrote:
While I can see the value of having a private
place to put confidential
information like server price quotes, for better or worse, it seems that RT
is being used to track issues that could likely be tracked by Bugzilla. That
said, I can't see what the difference between using RT and using an internal
wiki would be.
A wiki isn't the answer for everything. I know we make MediaWiki, but
let me repeat this again: a wiki isn't the answer for everything. RT
allows us to include people who don't have access directly to RT via
email, including vendors.
Agreed. For example, a wiki certainly isn't ideal for a server admin log.
:-)
I wasn't trying to suggest that a wiki was an ideal solution here or that RT
is a poor choice. I was trying to (a) clarify what "RT" was for people
reading the list; and (b) respond to the idea that an internal wiki would
somehow improve the situation (which the opening poster seemed to suggest).
I don't see how this is an issue anyway. Though we
do document
solutions in RT, we also move that documentation to wikitech. All of
our ops volunteers have access to RT, and the rest of the community
can simply ask us about things in IRC to be kept in the loop. There
isn't any beneficial reason for RT to be public.
Well, transparency _in general_ is important. But I certainly agree that
it's far more important to write things down than it is where they're
written.
MZMcBride