Ryan Lane wrote:
MZMcBride wrote:
While I can see the value of having a private place to put confidential information like server price quotes, for better or worse, it seems that RT is being used to track issues that could likely be tracked by Bugzilla. That said, I can't see what the difference between using RT and using an internal wiki would be.
A wiki isn't the answer for everything. I know we make MediaWiki, but let me repeat this again: a wiki isn't the answer for everything. RT allows us to include people who don't have access directly to RT via email, including vendors.
Agreed. For example, a wiki certainly isn't ideal for a server admin log. :-)
I wasn't trying to suggest that a wiki was an ideal solution here or that RT is a poor choice. I was trying to (a) clarify what "RT" was for people reading the list; and (b) respond to the idea that an internal wiki would somehow improve the situation (which the opening poster seemed to suggest).
I don't see how this is an issue anyway. Though we do document solutions in RT, we also move that documentation to wikitech. All of our ops volunteers have access to RT, and the rest of the community can simply ask us about things in IRC to be kept in the loop. There isn't any beneficial reason for RT to be public.
Well, transparency _in general_ is important. But I certainly agree that it's far more important to write things down than it is where they're written.
MZMcBride