Triage without followup is worthless, so as far as I know they are both
components of that job.
-- brion
On Nov 14, 2011 4:02 PM, "Jay Ashworth" <jra(a)baylink.com> wrote:
----- Original Message -----
From: "Brion Vibber"
<brion(a)pobox.com>
No, I
meant more "one specific person whose situational awareness scope
specifically includes the collective status of tickets, software or
operations" (probably one of each, depending on the size of the
problem).
As a general escalation path one should start with the bugmeister
(that's hexmode / Mark Hershberger), whose job it is to prioritize
issues and
distribute them to folks who can work on them.
Since figuring out just
which part of what goes where sometimes is much easier with more
historical context, old-timers like me can also help direct these to the
right
people (or be the right person).
Don't be afraid of being unsure who to send it to at first; we're much
more
likely to *get* it to the right person if the
communication channels are
open, even if our first response is a "what the heck is this????". :)
Yeah, but you're not answering the question I'm asking, Brion. The issue,
as
I understood it, was "how did this bug (which was not Jay's :-) get lost in
the shuffle?"
My followup question was: "is there someone's whose job is to keep track of
that?" Mark's job, as you describe it, is triage, not followup. Is it
*also*
followup? Or has that task not been assigned?
Cheers,
-- jra
--
Jay R. Ashworth Baylink
jra(a)baylink.com
Designer The Things I Think RFC
2100
Ashworth & Associates
http://baylink.pitas.com 2000 Land
Rover DII
St Petersburg FL USA
http://photo.imageinc.us +1 727 647
1274
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