On 14 February 2011 04:16, Daniel Friesen <lists(a)nadir-seen-fire.com> wrote:
Actually our "users" could be anyone who
reads Wikipedia and notices
there's something wrong with what MediaWiki is doing or thinks there is
something about the ui we need to fix.
A few of these come into OTRS, specifically the "technical issues"
subqueue of info-en. Most aren't bug reports, a few would count as
such.
Getting technical information from nontechnical users is always a
tricky one ... does anyone here keep an eye on that subqueue?
- d.