On 14 February 2011 04:16, Daniel Friesen lists@nadir-seen-fire.com wrote:
Actually our "users" could be anyone who reads Wikipedia and notices there's something wrong with what MediaWiki is doing or thinks there is something about the ui we need to fix.
A few of these come into OTRS, specifically the "technical issues" subqueue of info-en. Most aren't bug reports, a few would count as such.
Getting technical information from nontechnical users is always a tricky one ... does anyone here keep an eye on that subqueue?
- d.