On Thu, Jan 7, 2010 at 10:19 AM, Aryeh Gregor Simetrical+wikilist@gmail.com wrote:
Bugzilla is obnoxious and hard to use, but people are familiar with it. From what I've seen of Trac, I'm not a big fan of that either (although I haven't used it much). My favorite issue tracker packages as a user are Launchpad and Google Issues. The latter isn't even distributed to third parties, let alone open-source. Launchpad, on the other hand, has been AGPL for several months now. It might not meet other requirements, but I like its UI a lot compared to most other packages I've used. (As a user, I mean, I've never administered any.)
The only software I've personally used that does stuff like time tracking is JIRA. It's free as in beer for open-source projects, but closed-source, and personally I think it's even more confusing to use than Bugzilla. Like Bugzilla's cluttered and cryptic UI except with ten times as many features, so it's that much worse. Plus the gibberish options tend to be enterprise-speak instead of hacker-speak, so I have a harder time understanding them.
That is apparently fixed in the newer versions, where you can set it up to hide the more advanced stuff on forms and stuff unless people want to use it and have forms that can only be touched if another one is. We do have a running testbed for the new version somewhere on the WMF servers, its address is in one of the bug reports requesting the upgrade.
-Peachey