On Thu, Jan 7, 2010 at 10:19 AM, Aryeh Gregor
<Simetrical+wikilist(a)gmail.com> wrote:
Bugzilla is obnoxious and hard to use, but people are
familiar with
it. From what I've seen of Trac, I'm not a big fan of that either
(although I haven't used it much). My favorite issue tracker packages
as a user are Launchpad and Google Issues. The latter isn't even
distributed to third parties, let alone open-source. Launchpad, on
the other hand, has been AGPL for several months now. It might not
meet other requirements, but I like its UI a lot compared to most
other packages I've used. (As a user, I mean, I've never administered
any.)
The only software I've personally used that does stuff like time
tracking is JIRA. It's free as in beer for open-source projects, but
closed-source, and personally I think it's even more confusing to use
than Bugzilla. Like Bugzilla's cluttered and cryptic UI except with
ten times as many features, so it's that much worse. Plus the
gibberish options tend to be enterprise-speak instead of hacker-speak,
so I have a harder time understanding them.
That is apparently fixed in the newer
versions, where you can set it
up to hide the more advanced stuff on forms and stuff unless people
want to use it and have forms that can only be touched if another one
is. We do have a running testbed for the new version somewhere on the
WMF servers, its address is in one of the bug reports requesting the
upgrade.
-Peachey