On 04.03.2012, 6:21 Rob wrote:
Hi John,
I'm happy that you're looking at this, because I can't say that I'm thrilled with Bugzilla, and I'd be happy to see a better alternative to it. However, I also kinda agree with Chad: it's not that I love Bugzilla, but rather we haven't yet found a system that's better enough to invest in a migration. That's been the state of things for so long that it's very easy to get cynical about it. That said, I'm keeping an open mind, and I'm intrigued by one of your suggestions (Bug Genie). More on that in a bit.
Yes, (un)?fortunately, current status quo looks extremely hard to change. However, there's one big reason for a change: although Bugzilla is tolerable for us developers, it's EXTREMELY unfriendly to non-technical mortal humans who are supposed to submit bugs for us to work on.
One requirement I would like to place on a new system, should we go there, is that it support Wikimedia SUL in some form. I realize that Bugzilla doesn't support this, but the point behind this requirement would be that if we're going to go through a painful migration, integration with our existing login system needs to be one of the benefits. It might mean that this project come behind some form of OpenID provider support on the Wikimedia cluster.
Actually, OpenID is closer than one might anticipate, as it's on my RfP.