I can live with changing the encoding myself to read the message, is there
anything that can be done though about the garbled reply that the user
receives? Do I need to post a bug somewhere? on
Muhammad Alsebaey wrote:
Actually, I just found out you are correct, I
just scanned the messages
and
almost all problematic ones come from Yahoo mail
:) , however it seems
like
more than 75% of our traffic on the Arabic queue
comes from Yahoo?
that's
why I had the impression it is a general problem.
[snip]
One note though, when I change the encoding to
Windows-1256 in the plain
view I can read it, that shouldnt be the case if the encoding is
ISO-8859-1?
There are two parts to the problem:
1) The original mailer marks the mail with the wrong encoding
2) OTRS believes the incorrect header and thus converts the text to
Unicode incorrectly for web output.
As a result, you can't change the encoding setting of the web browser to
fix it.
However, OTRS also does its 'plain view' incorrectly by outputting the
raw original bytes instead of converting to Unicode to match the
surrounding page -- which has the convenient property that you *can*
change the encoding setting in the browser.
So I'd recommend using that as a workaround for the moment until we
figure out a way to patch up OTRS to handle it better.
[snip]
The ticket Mido posted has someone who replied
back that he received
gibberish.
That might be harder to deal with... :(
-- brion vibber (brion @
wikimedia.org)
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