On Tue, Oct 26, 2010 at 4:39 PM, a b
<cheeseyapacman(a)gmail.com> wrote:
After the recent dicussions open open-ness and
clarity with requests by
serveral people what is contained within the RT after several people have
asked and given answers like "it's staff stuff".
So what is stored in it that can't be within either the staff or internal
wiki where it must be private or bugzilla for other matters?
RT is used by the ops team to track and plan operations work. It may
contain procurement information, quotes, and other sensitive
information that can not be released to the public due to contractual
or confidentiality reasons.
Just as a clarification for readers, "RT" refers to "Request Tracker",
an
open source issue tracker by Best Practical Solutions[1] used by the
Wikimedia operations team.[2] According to the server admin log it was set
up on August 10, 2010.[3] I'm not sure RT has been discussed publicly (at
least on a mailing list) before now. There is a bit more information about
it at <http://wikitech.wikimedia.org/view/RT>.
While I can see the value of having a private place to put confidential
information like server price quotes, for better or worse, it seems that RT
is being used to track issues that could likely be tracked by Bugzilla. That
said, I can't see what the difference between using RT and using an internal
wiki would be.
MZMcBride
[1]