On 15 October 2010 20:17, Aryeh Gregor Simetrical+wikilist@gmail.com wrote:
The bottom line is that you're not going to have a happy volunteer community unless you consistently pay attention when it complains. I think the response to the thread I started about this a while ago was a pretty clear-cut example of complaints that a huge proportion (~100%) of volunteers agreed with and many prominent volunteers felt were important, but which were simply brushed off by staff as unreasonable. When you do that, you will very predictably find that volunteers' attitude toward staff will sour. But instead of seeing volunteers' frustration as something that needs to be addressed by staff if you expect to keep a healthy community going, you see it as a problem in its own right which is the fault of the volunteers. This perspective has, unfortunately, been typical of Wikimedia staff for some time now.
+1
- d.