On 15 October 2010 20:17, Aryeh Gregor <Simetrical+wikilist(a)gmail.com> wrote:
The bottom line is that you're not going to have a
happy volunteer
community unless you consistently pay attention when it complains. I
think the response to the thread I started about this a while ago was
a pretty clear-cut example of complaints that a huge proportion
(~100%) of volunteers agreed with and many prominent volunteers felt
were important, but which were simply brushed off by staff as
unreasonable. When you do that, you will very predictably find that
volunteers' attitude toward staff will sour.
But instead of seeing volunteers' frustration as something that needs
to be addressed by staff if you expect to keep a healthy community
going, you see it as a problem in its own right which is the fault of
the volunteers. This perspective has, unfortunately, been typical of
Wikimedia staff for some time now.
+1
- d.