Gerard Meijssen wrote:
Hoi, People _do_ post problems using Bugzilla.. What you are saying is that the _intention_ is not to use it for urgent sysadmin stuff. New bugzilla bugs _are_ posted on IRC in order to get people's attention. This real time attention negates your assertion that it is not treated as urgent. <grin> my point is that it is a de facto important tool for sysadmin work even when this is not intentional </grin> Thanks, GerardM
Bug reports show at #mediawiki, so if nobody noticed and someone posts at bugzilla that xy.wikipedia.org editing is broken it is *likely* that some of the regulars will notice, verify and pass to #wikimedia-tech
On outages there are 4-5 bugs about "wikipedia is broken". Which means work to close them. All of us at #wikimedia-tech already knew about it. If you send people to bugzilla at least tell them to do a search before. And people joining at IRC, look at the topic before complaining, too.