Gerard Meijssen wrote:
Hoi,
People _do_ post problems using Bugzilla.. What you are saying is that the
_intention_ is not to use it for urgent sysadmin stuff. New bugzilla bugs
_are_ posted on IRC in order to get people's attention. This real time
attention negates your assertion that it is not treated as urgent.
<grin> my point is that it is a de facto important tool for sysadmin work
even when this is not intentional </grin>
Thanks,
GerardM
Bug reports show at #mediawiki, so if nobody noticed and someone posts
at bugzilla that
xy.wikipedia.org editing is broken it is *likely* that
some of the regulars will notice, verify and pass to #wikimedia-tech
On outages there are 4-5 bugs about "wikipedia is broken". Which means
work to close them. All of us at #wikimedia-tech already knew about it.
If you send people to bugzilla at least tell them to do a search before.
And people joining at IRC, look at the topic before complaining, too.