On Mon, Sep 17, 2007 at 01:51:45PM +1000, Brianna Laugher wrote:
So how is the communication chain between masses of
users and a
handful of developers supposed to run?
Try finding a phone number to call eBay about a problem.
Go ahead. I dare you. :-)
When you have a billion and six users and, what, 15, 20 developers,
most part time, the problem is one which can often be fixed only by
making those communication channels informal and undocumented.
If you *have* your Geek License, you'll know where to go, and you'll be
a good enough problem reporter, in general, to be listened to once you
get there.
Have you ever spent any time reading Tier 1 problem reports, Brianna? :-)
It would take us *another* 20 people to set up a formal problem
erporting system.
No, in this case, I agree with (was it) Geoff: the problem wasn't the
disk fill, nor the busted thumbnails, nor even the purge, it was the
site notice, which, as he says, shouldn't have gone up until it was
confirmed that someone was actually working on it.
Cheers,
-- jra
--
Jay R. Ashworth Baylink jra(a)baylink.com
Designer The Things I Think RFC 2100
Ashworth & Associates
http://baylink.pitas.com '87 e24
St Petersburg FL USA
http://photo.imageinc.us +1 727 647 1274