On Mon, Sep 17, 2007 at 01:51:45PM +1000, Brianna Laugher wrote:
So how is the communication chain between masses of users and a handful of developers supposed to run?
Try finding a phone number to call eBay about a problem.
Go ahead. I dare you. :-)
When you have a billion and six users and, what, 15, 20 developers, most part time, the problem is one which can often be fixed only by making those communication channels informal and undocumented.
If you *have* your Geek License, you'll know where to go, and you'll be a good enough problem reporter, in general, to be listened to once you get there.
Have you ever spent any time reading Tier 1 problem reports, Brianna? :-)
It would take us *another* 20 people to set up a formal problem erporting system.
No, in this case, I agree with (was it) Geoff: the problem wasn't the disk fill, nor the busted thumbnails, nor even the purge, it was the site notice, which, as he says, shouldn't have gone up until it was confirmed that someone was actually working on it.
Cheers, -- jra