On Thu, 2019-03-14 at 15:50 +0100, John Erling Blad wrote:
Yes, there should always be a response to all bugs. Without a response the impression in the reporting wiki-community would be "nobody cares about our bug reports".
Someone in the community finds a bug, and it is posted and discussed in the community. Then another one writes a report in a task at Phabricator, but nothing further happen. A couple of months later the first one ask again about the bug, but does not get a satisfactory answer, and gets angry. This usually happen in cycles of a few months to a year. We must somehow break those cycles, they are bad and disruptive and creates a "us and them" attitude.
I've seen it a few times on wiki village pumps or wiki article talk pages that someone points out something and then nobody else replied (or "nobody cared", as you call it). And then people "get angry" as you call it.
Do you manage to reply to all and each post in your local wiki community, or how do you deal with this problem?
andre