On 14 June 2017 at 21:37, יגאל חיטרון khitron@gmail.com wrote:
Really? Last time the problem was solved in an hour, without any ticket. I added the description, thank you. Igal
Yes, really. :-)
Problems sometimes get solved fast without tickets, but it depends on a lot of different factors. As James said, filing an "Unbreak Now!" ticket is the fastest and most reliable way to get attention; engineers doing deployments actively watch for these.
Thanks, Dan