Regarding your 3rd point, we have discussed this in our organization (NASA)
and we have considered some ideas on how to improve the situation. Between
changes in templates and other transcluded material including content
re-used via Labeled Section Transclusion and query results via Semantic
MediaWiki there are many ways a page could change without "direct"
documentation on the page itself. As we are considering how to share data
between a network/farm of wikis, this compounds the problem. Just to throw
an idea out there, we talked about possibly incapsulating any transcluded
material in a very thin box with some form of link to the source. This
might work for "bulk" material like infoboxes entirely made up by templates
and queried data. It might also work for paragraphs transcluded via LST.
But it probably becomes a nightmare for bits of data like a single-digit
value for the mass of an object. Maybe we could instead make transcluded
content a different color or font style with a hover-link to the source.
I'll add that this isn't just a point about being able to pull up an
historical version of the page (without portions of it being the current
version due to transclusion), but it's also a point about confusing
non-"power users". I have encountered many users who ask me "How do I edit
this value on the ABC page?" when they don't see it in the edit source
view. Sure, I can educate them on the different mechanisms we use, but it
is a very common question. It seems we are straying from the core
characteristics of a wiki[1] (easy to use, promote associations, invoke
sustained usership).
I'll add in a 5th point straight from the blog: People have one name. This
isn't typically a problem on open/public MW instances where users are used
to the optional anonymity of an online username, but in
firewalled/corporate/enterprise environments the users might not go by
their username. John Smith in accounting would be difficult to mention via
Echo/Thanks if you didn't know his username was jsmith5.
Here's a few more thoughts on falsehoods:
- Once a user joins a wiki, they will continue to contribute (general
decline of usership)
- If a wiki has lots of users, the content is reliable [2]
- If a user watches a page, they will review revisions [3]
- If you pay people to use a wiki, they will [4]
[1]
https://en.wikipedia.org/wiki/Wiki#Characteristics
[2]
http://enterprisemediawiki.github.io/slides/WikiAccountability2/#/2
The content isn't very reliable if only a handful
of people are reviewing
it.
[3]
http://enterprisemediawiki.github.io/slides/WikiAccountability2/#/4
In [3], this is a network graph of the state of the
EVA Wiki when we
realized users don't watch pages and review revisions. Orange dots
represent people, blue dots are pages. Clusters of blue dots are groups of
pages watched by one person. Red lines indicate pages with revisions not
yet reviewed by watchers.
[4]
http://enterprisemediawiki.github.io/slides/WikiAccountability2/#/20/2
We are still learning how to employ intrinsic
motivation because extrinsic
motivation cannot sustain continued usership.
Daren
On Thu, Jul 30, 2015 at 9:35 AM, Brian Gerstle <bgerstle(a)wikimedia.org>
wrote:
...or your users will!
"Doing Terrible Things To Your Code
<http://blog.codinghorror.com/doing-terrible-things-to-your-code/>" is a
good read on testing by Jeff Atwood on his blog, Coding Horror
<http://blog.codinghorror.com/>. I also found the "falsehood" snippets
poignant—maybe we should come up with some for Wikipedia ;-). Here are a
couple off the top of my head, at least for "official" Wikipedia instances:
1. Wikipedia sites all have standard ISO/BFC prefixes (see sitematrix
<https://www.mediawiki.org/wiki/Special:SiteMatrix>)
2. A site's main page is always titled "Main Page" (also see
sitematrix)
3. A page's revision is a reliable snapshot of its content (nope:
transclusions [and images?] can change independent of a page revision)
4. API error messages are plain text (nope, can contain HTML
<https://phabricator.wikimedia.org/T107082>)
Interested in hearing "falsehoods" you've encountered.
Cheers,
Brian
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