On Sun, May 13, 2012 at 9:26 AM, Platonides platonides@gmail.com wrote:
On 12/05/12 18:17, David Gerard wrote:
Discussion on Oliver Keyes' blog:
http://quominus.org/archives/714
He's coming from the perspective of liaison with newbies. Read the comments.
I have to say it's the first time I met him.
I'll try to summarise his points below with my comments:
1a) The steps are not clear.
Solution: Make the "Enter a new bug report" link of https://bugzilla.wikimedia.org/ much bigger.
The intermediate page asking you to login is not "cool", but I think that's a clear enough path.
1b) There's no indication that your login is your email.
Granted. This can be confusing. Specially for the perspective of a mediawiki user. The only positive point might be that, if you have recently registered, you probably remember that your email is your login.
The email sent by bugzilla does help, although it isn't explicit, either:
To use the wonders of Bugzilla, you can use the following:
E-mail address: Platonides@gmail.com Password: HPqd4NwIu
Proposal: Add a message at the front page noting that you need a different login for bugzilla, that it is our email, and it'll be publicly visible.
+1. This is probably the biggest problem I have using bugzilla as an occasional, non-technical user :)
If there's any way to tie the login to SUL that would be cool, but just providing more explanatory messages would be helpful!
-- phoebe