Triaging already closed bugs seems like a huge waste of time when there's so many open bugs that need love.
-Chad On Aug 16, 2012 1:53 PM, "Andre Klapper" andre_klapper@gmx.net wrote:
Hi Al,
[Expectations, workflows and manpower among FOSS projects differ so please take my comments with a grain of salt as I don't follow the Wikimedia project that closely.]
On Thu, 2012-08-16 at 13:31 -0400, Al Snow wrote:
c. Accept non-fix resolution
- Accepting all non-fixed resolution.
- STATUS is RESOLVED; RESOLUTION is not "FIXED" (I count at least 5
non-"FIXED" RESOLUTION values)
Sorry but I don't know what you mean by "accepting" here. :/
When I look at the non-"FIXED" RESOLUTIONs that I know about (INVALID, WONTFIX, LATER, DUPLICATE, and WORKSFORME), the next step is to REOPEN it or accept the resolution and change status to VERIFIED.
...or to just leave a report as it is? :)
REOPENing normally happens if the reporter, developer or another party interested in fixing the issue realizes that a committed fix did not fix the issue, or to signal disagreement. I'm not convinced if triagers can help here to save any of those persons some time.
Also I don't really see who it helps to verify RESOLVED DUPLICATE. Personally I rather consider it a waste of time (anybody is free to disagree of course) as efforts are better spent on general triaging like identifying duplicates etc. which seems to be a bigger help for users and developers.
For the other four options I normally leave it to the reporter. For example verifying a WONTFIX (=stating for a second time that the request will not receive a fix) might make a reporter feel less acknowledged for spending time on reporting a bug or request.
andre
PS: For anybody _really_ interested in discussing the use of the VERIFIED status in Bugzilla I recommend a recent thread on the Mozilla dev-platform/dev-quality mailing lists at
https://groups.google.com/forum/?fromgroups#!topic/mozilla.dev.platform/gn9S...]
-- Andre Klapper (maemo.org bugmaster & GNOME Bugsquad) http://blogs.gnome.org/aklapper/
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