----- Original Message -----
From: "Brion Vibber" <brion(a)pobox.com>
Sometimes that means walking the reporter through the
process or pointing
them in the right direction; sometimes it means fixing it for them;
sometimes it means bumping an issue to another web site; but either
way the point of an issue tracker is to make sure that issues get ....
tracked.... until they are resolved. :)
And sometimes, that means assigning general responsiblity about that issue
to one specific person. Do we have that person?
Cheers,
-- jra
--
Jay R. Ashworth Baylink jra(a)baylink.com
Designer The Things I Think RFC 2100
Ashworth & Associates
http://baylink.pitas.com 2000 Land Rover DII
St Petersburg FL USA
http://photo.imageinc.us +1 727 647 1274