On Thu, Nov 10, 2011 at 11:18 PM, Daniel Friesen lists@nadir-seen-fire.comwrote:
Whenever someone reports a bug asking for a translation change, we seem to mark it as INVALID, and then tell the reporter to go to translatewiki, go through the process of getting translator permission, and then translate it themselves.
To me that's like marking a bug with a patch as INVALID and saying that the reporter should get svn commit access and commit it themselves
Rather than closing bugs as INVALID and shoving off people reporting bugs to another site IMHO when we see a translation bug we should try to fix it inside the translation, mark the bug as FIXED, and remind the reporter that if they have more translations to be fixed they should sign up at TWN and help out with the translations.
I agree wholeheartedly.
This is similar to "upstream bugs" and Gadget/site JavaScript/template issues: the right response is often not to mark it 'INVALID' but to make sure that it's directed to people who can help actually fix it, and delay the resolution of the bug entry until the issue itself is resolved.
Sometimes that means walking the reporter through the process or pointing them in the right direction; sometimes it means fixing it for them; sometimes it means bumping an issue to another web site; but either way the point of an issue tracker is to make sure that issues get .... tracked.... until they are resolved. :)
-- brion