On Mon, Nov 14, 2011 at 3:44 AM, John Erling Blad <jeblad(a)gmail.com> wrote:
If someone reports something (s)he thinks is an error,
even if the
wording seems insulting, there are usually something important in the
report. Don't attack what you think is wrong about the report, try to
figure out whats the root cause behind it, neglecting the insults.
Something happen and the outcome was less satisfactory for at least
one of the involved users. Why was that so, how can thing be changed?
In this situation there are known errors that occur fairly often. A
serious company would ensure that such errors would not impact normal
operation, especially if those errors has an impact on their
customers.
The uploader is the customer in this situation, and as such the
likelihood of this uploader returning back to fix the situation or
reupload the same or a similar picture at a later time drops very fast
when the communication is harsh and unfriendly.
Sorry but going for a flamewar against the messenger in a situation
like this is a loosers game. Forget mistakes, forget insults, find
solutions!
I'm sorry, but if "hey, you'd better go there-and-there" is already a
flame
war in your opinion, then I really wonder how you ever survived your first
week at Wikipedia.
--
André Engels, andreengels(a)gmail.com