Actually, I just found out you are correct, I just scanned the messages and almost all problematic ones come from Yahoo mail :) , however it seems like more than 75% of our traffic on the Arabic queue comes from Yahoo? that's why I had the impression it is a general problem.
The ticket Mido posted has someone who replied back that he received gibberish.
Another one who actually mailed in English and I replied in Arabic and he received gibberish is 2007091010002735, I had to resend the reply in English to close.
Here are some others (as I said, most of the queue is from Yahoo): 2007092710012265 2007092810013833 2007092910019264 (this one is from yahoo.fr)
One note though, when I change the encoding to Windows-1256 in the plain view I can read it, that shouldnt be the case if the encoding is ISO-8859-1?
On 9/30/07, Mido mido.architect@gmail.com wrote:
as Cary noted to me before, the problem is that the messages being sent from Yahoo mail it's sent in charset=iso-8859-1 and OTRS system can't resolve it as it seems like this one #2007092610005435 I couldn't find other mail servers than Yahoo that has this problem when mail is sent from another server even with charset="windows-1256" encoding like this one #2007093010019191, it render correctly in the queue view (fails in plain version however) so, the main problem lies within the iso-88589-1, will this be difficult to solve?
Thanks, Mido
On 9/30/07, Jens Frank jf@mormo.org wrote:
On Sun, Sep 30, 2007 at 07:54:20PM +0200, Muhammad Alsebaey wrote:
Hi All,
I just joined the OTRS team a short time ago but I noticed a chronic
problem
with the Arabic OTRS system, most of the messages in Arabic come to us encoded as Windows-1256 and not UTF-8 unfortunately (probably because
MS
Outlook, the prevalent client in Arab-speaking countries encodes them
as
such) , therefore to read them, we have to switch to plain view then
change
the encoding from the browser to read the mail, this is a minor inconvenience, the big problem however is that when we send them back
a
response through the system, users receive it as gibberish (I am
guessing it
is UTF-8 encoded). I have seen a lot of users complain in the short
time
I
have been on OTRS that we are sending out unintelligible messages as response to them. Does this have a solution? how does OTRS handles
encoding
in general? do volunteers for other languages have the same problem?
The problem is that the problematic messages that I've seen in the past were encoded as Windows-1256, but had a Content-Encoding: UTF-8 mail header. Please send me a few ticket IDs, so that I can check whether that's the case there.
It would further be helpful to get in contact with a user who sees our responses as gibberish, so that we can investigate the reason for the problems.
Regards,
jens
Wikitech-l mailing list Wikitech-l@lists.wikimedia.org http://lists.wikimedia.org/mailman/listinfo/wikitech-l
http://meta.wikimedia.org/wiki/Wikimania_2008/Bids/Alexandria _______________________________________________ Wikitech-l mailing list Wikitech-l@lists.wikimedia.org http://lists.wikimedia.org/mailman/listinfo/wikitech-l