>A major problem with our dispute-resolution processes is that the person being
harassed has >to endure more harassment to draw attention to the problem.
This is, of course, hardly unique to Wikipedia or even online communities in general, I
think.
I have long thought the Foundation ought to employ a
team of specialists who can take up >those cases when they see them, so that the
pursuit of sanctions is not laid at the victim's >door. This is perhaps similar to
Sumana's suggestion that communities need dedicated >helpers who will do the
emotional labour in conflict situations.
Would there be a good existing example of such a program we could take a look at?
Daniel Case