​>A major problem with our dispute-resolution processes is that the person being harassed has >to endure more harassment to draw attention to the problem.

 

This is, of course, hardly unique to Wikipedia or even online communities in general, I think.

 

>I have long thought the Foundation ought to employ a team of specialists who can take up >those cases when they see them, so that the pursuit of sanctions is not laid at the victim's >door. This is perhaps similar to Sumana's suggestion that communities need dedicated >helpers who will do the emotional labour in conflict situations.

Would there be a good existing example of such a program we could take a look at?

 

Daniel Case