The board queue is overwhelmed with SPAM. Would it be possible to route mail to the otrs board queue through spamassassin first, with the parameters set fairly aggressively?
The ideal solution might involve an autoresponder as well. If Spam assassin thinks something to that queue is spam, we autorespond to warn the person that we've discarded it and please try again (perhaps by sending it directly to me with wikipedia in the subject line for example).
--Jimbo
On Mon, Apr 25, 2005 at 06:17:46AM -0400, Jimmy Wales wrote:
The board queue is overwhelmed with SPAM. Would it be possible to route mail to the otrs board queue through spamassassin first, with the parameters set fairly aggressively?
The ideal solution might involve an autoresponder as well. If Spam assassin thinks something to that queue is spam, we autorespond to warn the person that we've discarded it and please try again (perhaps by sending it directly to me with wikipedia in the subject line for example).
We have a spam filter already, I'll tune it to catch those messages.
Regards,
JeLuF
On Mon, Apr 25, 2005 at 01:26:57PM +0200, Jens Frank wrote:
On Mon, Apr 25, 2005 at 06:17:46AM -0400, Jimmy Wales wrote:
The board queue is overwhelmed with SPAM. Would it be possible to route mail to the otrs board queue through spamassassin first, with the parameters set fairly aggressively?
The ideal solution might involve an autoresponder as well. If Spam assassin thinks something to that queue is spam, we autorespond to warn the person that we've discarded it and please try again (perhaps by sending it directly to me with wikipedia in the subject line for example).
We have a spam filter already, I'll tune it to catch those messages.
I checked some queues and found that spam is moved manually to the "Probably Spam" queue. Please don't.
Incoming mail is run through spamassassin. If it is considered spam, it is tagged as "----SPAM----" in the subject. It is still forwarded to OTRS. There, a job runs every 5 minutes and moves mail marked as ----SPAM---- to the "Probably Spam" queue. You don't need to handle these mails, just ignore them.
Spam that is not caught by spamassassin should be moved to the "Junk" queue. I frequently check that queue and train spamassassin's bayesian filter using the mails in there.
Mail in the "Probably Spam" and "Junk" queues gets deleted after 1 week.
In the last week, 230 Mails were automatically marked as "Spam", 30 were sent to "Junk".
Regards,
jens
Jens Frank a écrit:
On Mon, Apr 25, 2005 at 01:26:57PM +0200, Jens Frank wrote:
On Mon, Apr 25, 2005 at 06:17:46AM -0400, Jimmy Wales wrote:
The board queue is overwhelmed with SPAM. Would it be possible to route mail to the otrs board queue through spamassassin first, with the parameters set fairly aggressively?
The ideal solution might involve an autoresponder as well. If Spam assassin thinks something to that queue is spam, we autorespond to warn the person that we've discarded it and please try again (perhaps by sending it directly to me with wikipedia in the subject line for example).
We have a spam filter already, I'll tune it to catch those messages.
I checked some queues and found that spam is moved manually to the "Probably Spam" queue. Please don't.
Incoming mail is run through spamassassin. If it is considered spam, it is tagged as "----SPAM----" in the subject. It is still forwarded to OTRS. There, a job runs every 5 minutes and moves mail marked as ----SPAM---- to the "Probably Spam" queue. You don't need to handle these mails, just ignore them.
Spam that is not caught by spamassassin should be moved to the "Junk" queue. I frequently check that queue and train spamassassin's bayesian filter using the mails in there.
Mail in the "Probably Spam" and "Junk" queues gets deleted after 1 week.
In the last week, 230 Mails were automatically marked as "Spam", 30 were sent to "Junk".
Regards,
jens
Goodness... we just did not know. Quite naturally, we put spam... in the "spam" box... seemed errrr, the right thing to do ;-)
Thanks for training us jens... it was getting terrifying to get there...
Anthere
On Mon, Apr 25, 2005 at 08:52:55PM +0200, Anthere wrote:
Jens Frank a ?crit:
On Mon, Apr 25, 2005 at 01:26:57PM +0200, Jens Frank wrote:
On Mon, Apr 25, 2005 at 06:17:46AM -0400, Jimmy Wales wrote:
The board queue is overwhelmed with SPAM. Would it be possible to route mail to the otrs board queue through spamassassin first, with the parameters set fairly aggressively?
The ideal solution might involve an autoresponder as well. If Spam assassin thinks something to that queue is spam, we autorespond to warn the person that we've discarded it and please try again (perhaps by sending it directly to me with wikipedia in the subject line for example).
We have a spam filter already, I'll tune it to catch those messages.
I checked some queues and found that spam is moved manually to the "Probably Spam" queue. Please don't.
Incoming mail is run through spamassassin. If it is considered spam, it is tagged as "----SPAM----" in the subject. It is still forwarded to OTRS. There, a job runs every 5 minutes and moves mail marked as ----SPAM---- to the "Probably Spam" queue. You don't need to handle these mails, just ignore them.
Spam that is not caught by spamassassin should be moved to the "Junk" queue. I frequently check that queue and train spamassassin's bayesian filter using the mails in there.
Mail in the "Probably Spam" and "Junk" queues gets deleted after 1 week.
In the last week, 230 Mails were automatically marked as "Spam", 30 were sent to "Junk".
Regards,
jens
Goodness... we just did not know. Quite naturally, we put spam... in the "spam" box... seemed errrr, the right thing to do ;-)
Thanks for training us jens... it was getting terrifying to get there...
Thanks to the holidays that I have at the moment I managed to finally get this right: Spam is no longer moved to the original queue and moved by an agent. It is directly sent to the spam-queues, so no more "new ticket" notifications are sent for spam!
Regards,
JeLuF
Jens Frank a écrit:
Thanks to the holidays that I have at the moment I managed to finally get this right: Spam is no longer moved to the original queue and moved by an agent. It is directly sent to the spam-queues, so no more "new ticket" notifications are sent for spam!
Regards,
JeLuF
thanks :-)
ant
On 4/25/05, Jens Frank JeLuF@gmx.de wrote:
I frequently check that queue and train spamassassin's bayesian filter using the mails in there.
Thanks for doing that.
Is it possible to also get rid of all the "link exchange" messages in this way? I already filter out everything with --spam-- in the subject within gmail (since I've got it set up to notify me of all incoming messages to the board queue) so the spam I see most are these constant requests for reciprocal links.
Angela.
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